Something not working, or a question about your subscription? Start here.
Check that microphone access is on: iPhone Settings → Unsaid → Microphone. In the app, Settings shows your current microphone and notification status. If it's on and still silent, close other apps using audio (calls, voice memos, music) and try again.
Turn up the volume while she is speaking, and check your phone isn't on silent or connected to a Bluetooth device in another room.
Subscriptions are handled by Apple: iPhone Settings → your name → Subscriptions → Unsaid → Cancel. Deleting the app does not cancel a subscription. If you're on the free trial, cancelling before day 7 means you're never charged.
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.
Open Settings in the app and tap Restore purchases. Make sure you're signed in with the same Apple ID you purchased with. If it still doesn't unlock, email us and we'll sort it out.
On your phone. They're sent securely to be transcribed and reviewed, and we don't keep them afterwards. Old recordings are deleted automatically on the schedule you choose in Settings → Keep recordings. Your scores and reviews are kept regardless, so your history never disappears.
In the app: Settings → Delete everything. That permanently erases your recordings, progress, reviews, conversations and word list from your phone. It can't be undone, and it doesn't cancel your subscription.
Reviews are generated after you finish a take and can take a few seconds. You can leave the screen or close the app; a notification brings you back. If notifications are off, the finished review is waiting on your home screen.
Still stuck? Email us and we'll reply.
hello@unsaidhq.com